Yes, there is a 300 lbs. weight limit per rider per seat.
Customers will receive a full refund or credit with 72 hours’ notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. No-shows will be charged the full price.
Our tours run in rain or shine (unless dangerous weather conditions are occurring or imminent based on the judgment of tour guides). If a tour is cancelled due to dangerous weather conditions, guests will have the opportunity to receive a refund, rebook their tour or be issued a gift card for future use.
Railbike adventures are truly meant for everyone! Couples, families, groups of friends, people of all ages and abilities can enjoy a railbike adventure.
Yes! Our custom made railbikes are easy to ride and come with seat belts (which are required to be worn) as well as hand controlled brakes. Children must be accompanied by a rider at least 16 years of age to operate the brakes. Each guest must be secured in their own seat with a seatbelt. The only exception is infants, who must be secured in a chest harness to an adult rider. Infants in a chest harness travel free. Younger children may not be able to reach the pedals but can be safely buckled in to enjoy the ride. Children are NOT permitted to be seated on your lap and this is strictly forbidden.
Soarin' Eagle Rail Tours’ is able to take advantage of rails that do not have any train traffic. Our staff co-ordinate closely with the railroad managers and dispatchers to ensure that there are no other vehicles on the rails during our operations.
Feel free to call us at (570) 229-2147 or email us at firstname.lastname@example.org
Yes, Delaware Lackwaxen and Stourbridge Railroad (DLS), the operator of these tracks, occasionally operates trains on the tracks you will be riding on, but never at the same place at the same time.
No. Delaware Lackwaxen and Stourbridge Railroad (DLS) and ‘Soarin Eagle’ share a common computerized scheduling system and any operational conflicts are worked out by DLS and ‘Soarin Eagle’ before and during the season to ensure the train and the rail bikes are separated. With a handful of known exceptions, the trains run west of Hawley station and the rail bikes run east of Hawley station so the two are moving away from each other.
‘Soarin Eagle’ staff have attended training sessions organized by Delaware Lackwaxen and Stourbridge Railroad (DLS) to train on operating and safety rules written and enforced by the Federal Railroad Administration (FRA) which require annual re-certification.
The staff attending your ride is mainly ‘Soaring Eagle’ staff but DLS crew members are also present to escort your excursion to ensure railroad safety rules are followed especially at the few road / rail grade crossings in the route. Staff members will provide protection at these crossings to halt road traffic to allow the rail bike tour to safely pass.
All bikes are equipped with a seat belt which MUST always be worn while riding along with brakes.
In addition, all tours will be equipped with basic first aid along with an AED should a cardiac event occur while on the tour.
Lastly, we are taking all necessary precautions to protect our customers from the transmission of COVID-19 while on our tours. Masks are always to be worn while on property and on the tour. All bikes are sprayed with a disinfectant prior to boarding. Temperature checks occur daily for our guides and will be performed on all customers prior to riding. Hand Sanitizer is available and should be used before and after riding.
We are taking all necessary precautions to protect our customers from the transmission of COVID-19 while on our tours. All bikes are sprayed with a disinfectant prior to boarding. Hand Sanitizer is available and should be used before and after riding. Vaccinated guests are not required to wear masks at any time. Unvaccinated quests are asked to wear masks during the check-in process.
(Including COVID Precautions)
Safety is our number one priority!
As it relates to COVID precautions, we closely follow state and federal recommendations to ensure the safety of our team members and our customers. This includes:
*Please note these protocols are subject to change based on guidelines.